The ADAM support workflow provides assistance to partners and customers, and is organized into three tiers.
Tier 1 Level Support: The Customer
The first line of support available to users is provided by the power users of ADAM in the customer’s organization itself. ADAM provides these power users with the necessary training, tools and documentation to help them become real super users of ADAM, so they can resolve most technical questions quickly and efficiently.
Tier 2 Level Support: ADAM Certified Partner
This level of support is handled by partners who are part of the ADAM Certified Partner network. Common requests at this support level include advanced management tasks, simple customization tasks and architectural questions. To enable ADAM Certified Partners to provide this level of support, they are provided with the necessary in-depth training, tools and documentation to ensure swift resolutions.
Tier 3 Level Support: ADAM Software
An ADAM Certified Partner who is unable to resolve an issue with the help of the Knowledge Base or documentation can contact ADAM Support. All ADAM Certified Partners receive access to the ADAM support portal, where they can log their issues and get help from ADAM Support.
If you have any questions, please contact us.